Refund policy

1. Returns

 

We accept returns within 30 days of delivery for items that are unworn, unused, and in their original condition.

Please note:

 

  • Custom or personalized pieces are non-returnable

  • Return shipping is the buyer’s responsibility unless we made an error

To begin a return, email chrysalis.studios@yahoo.com.

2. Refunds

Once your item is received and inspected, you’ll be notified. If approved, your refund will be sent to your original payment method.

3. Exchanges

You may exchange an unworn item within 30 days.
Return shipping is the buyer’s responsibility unless the issue is our mistake.

4. 60-Day Warranty — Craftsmanship Protection

Your jewelry is protected by a 60-day craftsmanship warranty for any issues caused by a fault in our materials or construction, such as:

  • Loose or faulty clasps

  • Weak joins or structural issues

  • Wire connections that fail due to workmanship

Not covered:

  • Damage from water or moisture

  • Breakage from bending, dropping, pressure, or snagging

  • Exposure to perfume, sweat, or chemicals

  • Natural wear and tear

  • Lost or stolen items

  • Any harm caused by customer negligence

To request a warranty repair or replacement, email photos + your order number to chrysalis.studios@yahoo.com.

5. Non-Returnable Items

  • Custom creations

  • Personalized jewelry

  • Sale/clearance items

  • Large art pieces over $800 which are made to order (unless it is damaged during shipping and we are notified immediately)